Data privacy

Data protection
We store and use your personal data basically only to process your order and any complaints. With explicit consent, we will send you our newsletter to your e-mail address. Regardless of a newsletter registration, we will send you to your e-mail address if necessary advertising for similar goods or services we offer. You may object to this use of your e-mail address at any time, in particular via unsubscribe link or by e-mail to, without incurring any costs other than the transmission costs according to the basic tariffs. As a new customer you can register with your first order either with a user account or order as a one-time customer. Registered customers can, for example, save shopping lists, monitor products and check the status of orders. Created user accounts are valid within the domains and

Information, deletion and blocking
Of course, we are always ready to give you information about all the data you have stored with us. In accordance with the provisions of the Federal Data Protection Act and the provisions of the Luxembourg Data Protection Law, you may request the correction, deletion or blocking of your data. Please contact our data protection officer by e-mail to

data transfer
Lupus Electronics uses a secure online transmission method known as Secure Socket Layer (SSL) transmission to process your personal information. All information transmitted using this secure method is encrypted at a high level (at least 128 bits - up to 256 bits for common browsers) before being sent to us. This ensures that no unauthorized person can use your information. At Lupus-Electronics, all customer information is stored on secure servers, which are not accessible to unauthorized persons and are protected from external access by a "firewall".

Storage of access data in server log files
You can visit our websites without giving any personal information. We only store access data in so-called server log files, such as the name of the requested file, the date and time of the retrieval, the amount of data transferred and the requesting provider. These data are evaluated solely to ensure trouble-free operation of the site and to improve our offer and do not allow us to conclude on your person.

Data collection and use for contract processing and opening a customer account
We collect personal data if you voluntarily provide us with this information as part of your order, when contacting us (eg via contact form or e-mail) or when opening a customer account. Which data are collected, can be seen from the respective input forms. We use the data provided by you to fulfill the contract and process your inquiries. After completion of the contract or deletion of your customer account, your data will be blocked for further use and deleted after expiry of the tax and commercial retention periods, unless you have expressly consented to a further use of your data or we reserve the right to use the data is legally permitted and about which we inform you below. The deletion of your customer account is possible at any time and can be done either by a message to the contact option described below or via a designated function in the customer account.

Data transfer for fulfillment of the contract
For fulfillment of the contract, we will pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the order process, we will forward payment data collected to the credit institution commissioned with the payment and any payment service providers commissioned by us to process the payments or to the selected payment service. In part, the selected payment service providers also collect this data themselves, provided that you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

Data usage when registering for the e-mail newsletter
If you subscribe to our newsletter, we will use the data required or separately provided by you to regularly send you our e-mail newsletter according to your consent. The deregistration from the newsletter is possible at any time and can be done either by a message to the contact option described below or via a dedicated link in the newsletter.

Use of cookies
In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, ie after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Failure to accept cookies may limit the functionality of our website.

Use of Google (Universal) Analytics for web analytics
This website uses Google (Universal) Analytics, a web analytics service provided by Google Inc. ( Google (Universal) Analytics uses methods that allow you to analyze the use of the website, such as so-called "cookies", text files that are stored on your computer. The generated information about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating IP anonymisation on this website, the IP address will be shortened prior to transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. The anonymized IP address provided by Google Analytics within the scope of Google Analytics will not be merged with other data provided by Google.

You can prevent the collection of the data (including your IP address) generated by the cookie and related to your use of the website from Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link :
As an alternative to the browser plug-in, you can click on this link to prevent the collection by Google Analytics on this website in the future. An opt-out cookie is stored on your device. If you delete your cookies, you must click the link again.

Using social plugins from Facebook, Instagram using the Shariff solution
Our website uses social plugins ("plugins") from social networks. To increase the protection of your data when you visit our website, the plugins are not unrestricted, but only by using an HTML link (so-called "Shariff solution" from c't) incorporated into the site. This integration ensures that when you visit a page of our website that contains such plugins, no connection with the servers of the provider of the respective social network is established. Click on one of the buttons, opens a new window of your browser and calls the page of the respective service provider on which you can (for example, after entering your login data) eg the Like or Share button. For the purpose and scope of the data collection and the further processing and use of the data by the providers on their sites and their rights in this regard and setting options for protecting your privacy, please refer to the privacy policy of the provider.
Personalized product recommendations
When visiting this website, the website visitor's anonymity data will be used by Criteo SA, 32 Rue Blanche, 75009 Paris, France, or Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA for the purpose of Display of targeted product recommendations stored on later visited other websites. For more information about how Criteo or Google Rermarketing technologies work, and how to opt out of displaying Criteo or Google banners, visit or http: // tools.

Feedback reminder by e-mail
If you have given us your explicit consent during or after your order by activating a corresponding checkbox or by clicking on a dedicated button, we will use your reminder e-mail address to submit an evaluation of your order via us used rating system. This consent can be withdrawn at any time by a message to the contact option described below.

Right to information and contact
You have the right to free information on the data stored about us as well as a right to correct, block or delete this data. If you have any questions regarding the collection, processing or use of your personal data, information, correction, blocking or deletion of data as well as the revocation of any given consent or objection to a particular use of data, please contact our company data protection officer:

Data Protection Officer
Otto-Hahn-Str. 12
76829 Landau

Opposition / opt-out options
In addition to the specific opt-out options listed, cookie-based technologies can also be prevented by general cookie settings in your browser. You can also opt out of preference-based advertising using the European Interactive Digital Advertising Alliance's (EDAA) preference manager, Rue des Deux Eglises 26, 1000 Brussels, Belgium, available at

LUPUSEC Skill (Amazon Echo)
Using the LUPUSEC skill with an Amazon Echo device allows voice control of your LUPUSEC Smarthome alarm system. Amazon Echo is a voice input and output hardware that analyzes, evaluates, and executes Amazon voice commands. For partners, Amazon provides an interface that allows partners to provide their own functions, so-called skills. This allows partners to specifically connect and use their systems with Amazon voice control. LUPUSEC provides such functionality to allow some controls by voice at home. You will not be able to provide this functionality unless you explicitly enable the LUPUSEC skill in your Amazon account and your XT Smarthome alarm system and link your SmartHome account to this skill. No account or personal data will be transmitted to Amazon. Only through this linkage is it possible for certain commands to be evaluated by Amazon and sent to your XT Smart Home alarm center for execution. When linking, only the information from your sensor list will be transferred to Amazon in order to activate or deactivate it by voice command. No further data from your LUPUSEC XT Smarthome alarm system will be stored in the skill or transferred to Amazon. The voice commands for arming and disarming must be explicitly activated by the user in the settings page of the XT Smarthome alarm system. If these are activated, an additional PIN is required for authentication.

Free DDNS service
With the help of Dynamic DNS   (Domain Name Service) you can reach your LUPUS products as well   Applications and services in the home network for which you have set up port shares in your router, via the Internet under a fixed domain name. This allows you to easily access eg our Smarthome alarm systems, recorders or IP cameras,   even if the public IP address of your Internet connection changes regularly. When creating a free DDNS account, only your e-mail address, username and password and your current IP address will be saved. A transfer of this information to third parties does not occur. A LUPUS DDNS account is not a mandatory requirement for putting our products into operation.


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