Data privacy
Data protection declaration
We generally only store and use your personal data to process your order and any complaints. If you expressly consent, we will send our newsletter to your email address. Regardless of whether you register for the newsletter, we may send you advertising for similar goods or services that we offer to your email address. You can object to this use of your email address at any time, in particular via the unsubscribe link or by email to dsb@lupus-electronics.de, without incurring any costs other than the transmission costs according to the basic tariffs. As a new customer, you can either register with a user account for your first order or order as a one-time customer. Registered customers can, for example, save shopping lists, monitor products and view the status of orders. User accounts created are valid within the domains www.lupus-electronics.de and www.lupus-electronics.fr.
Providing information, deletion and blocking
Of course, we are always ready to provide you with information about all of the data we have stored about you. According to the provisions of the Federal Data Protection Act and the provisions of the Luxembourg Data Protection Act, you may, if necessary, request the correction, deletion or blocking of your data. Please contact our data protection officer by email at dsb@lupus-electronics.de.
Data transmission
Lupus-Electronics uses a secure online transmission process, the so-called “Secure Socket Layer” (SSL) transmission, to process your personal information. All information transmitted using this secure method is encrypted at a high level (at least 128 bits - up to 256 bits for common browsers) before it is sent to us. This ensures that no unauthorized person can use your information. At Lupus-Electronics, all customer information is stored on secure servers that are not accessible to unauthorized persons and are protected from outside access by a “firewall”.
Storage of access data in server log files
You can visit our websites without providing any personal information. We only store access data in so-called server log files, such as the name of the requested file, date and time of access, amount of data transferred and the requesting provider. This data is evaluated exclusively to ensure trouble-free operation of the site and to improve our offering and does not allow us to draw any conclusions about you personally.
Data collection and use for contract processing and when opening a customer account
We collect personal data if you voluntarily provide it to us as part of your order, when contacting us (e.g. via contact form or email) or when opening a customer account. Which data is collected can be seen from the respective input forms. We use the data you provide to process the contract and process your inquiries. After the contract has been fully processed or your customer account has been deleted, your data will be blocked for further use and deleted after the tax and commercial law retention periods have expired, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond this is permitted by law and about which we will inform you below. Deleting your customer account is possible at any time and can be done either by sending a message to the contact option described below or using a function provided for this purpose in the customer account.
Data transfer for contract fulfillment
In order to fulfill the contract, we pass on your data to the shipping company commissioned with the delivery, to the extent that this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we pass on the payment data collected for this purpose to the credit institution responsible for the payment and, if applicable, the payment service provider commissioned by us, or to the selected payment service, in order to process payments. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. The data protection declaration of the respective payment service provider applies.
Fonts.com
This website uses "fonts.com", a font service from Monotype GmbH ("fonts.com"), Werner-Reimers-Straße 2-4, 61352 Bad Homburg ("fonts.com"). Every time this website is accessed, files are loaded from a "fonts.com" server to display the texts in a specific font. Your IP address can be transferred to a “fonts.com” server and stored as part of the usual server log. The further processing of this information is the responsibility of “fonts.com”. Please refer to the data protection information (www.monotype.com/legal/privacy-policy) of “fonts.com” for the relevant conditions and setting options.
Newsletter – Mailchimp
The newsletter is sent using the shipping service provider “MailChimp”, a newsletter delivery platform from the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. You can view the shipping service provider's privacy policy here: https://mailchimp.com/legal/privacy/ . The Rocket Science Group LLC d/b/a MailChimp is certified under the Privacy Shield Agreement and thereby offers a guarantee that it will comply with European data protection standards ( https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active ). The shipping service provider is used on the basis of our legitimate interests in accordance with Article 6 Paragraph 1 Letter f of the GDPR and an order processing contract in accordance with Article 28 Paragraph 3 Sentence 1 of the GDPR.
The shipping service provider can use the recipient's data in a pseudonymous form, ie without assigning it to a user, to optimize or improve its own services, for example to technically optimize shipping and the presentation of the newsletter or for statistical purposes. However, the shipping service provider does not use the data of our newsletter recipients to write to them itself or to pass the data on to third parties.
Newsletter – measuring success
The newsletters contain a so-called “web beacon”, ie a pixel-sized file that is retrieved from our server, or if we use a shipping service provider, from their server when the newsletter is opened. As part of this retrieval, technical information is initially collected, such as information about the browser and your system, as well as your IP address and the time of retrieval.
This information is used to technically improve the services based on the technical data or the target groups and their reading behavior based on their access locations (which can be determined using the IP address) or access times. The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to individual newsletter recipients. However, it is neither our intention nor, if used, that of the shipping service provider to monitor individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.
Use of cookies
In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be restricted.
Google Adwords (Remarketing / Conversion Tracking)
Our website uses the Google Adwords service. Google AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).
On the one hand, we use the remarketing function within the Google AdWords service. With the remarketing function, we can present users of our website with advertisements based on their interests on other websites within the Google display network (on Google itself, so-called “Google Ads” or on other websites). To do this, user interaction on our website is analyzed, e.g. B. which offers the user was interested in, in order to be able to show users targeted advertising on other pages even after they have visited our website. For this purpose, Google stores a number in the browsers of users who visit certain Google services or websites in the Google display network. This number, known as a “cookie”, is used to record the visits of these users. This number is used to uniquely identify a web browser on a specific computer and not to identify a person; personal data is not stored. You can deactivate Google's use of cookies by following the following link and downloading and installing the plug-in provided there: https://support.google.com/ads/answer/7395996 .
You can view further information about Google Remarketing and Google’s privacy policy at: https://policies.google.com/technologies/ads .
We also use so-called conversion tracking when using the Google AdWords service. If you click on an ad placed by Google, a cookie for conversion tracking will be stored on your computer/device. These cookies expire after 90 days, do not contain any personal data and are therefore not used for personal identification. The information collected using the conversion cookie is used to create conversion statistics.
To do this, we have set up Enhanced Conversions.
Enhanced Conversions is a feature designed to improve the accuracy of conversion tracking while protecting user privacy by supplementing existing conversion tags with the hashed first-party conversion data from the website. Hashing the first-party data before sending it to Google Ads ensures privacy by converting personal information such as name and email address into a hashed string.
You can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. In addition, you can deactivate interest-based ads on Google and interest-based Google ads on the web (within the Google display network) in your browser by activating the “Off” button at https://adssettings.google.de/authenticated . Further information about your setting options and data protection at Google can be found at https://policies.google.com/privacy?hl=de&gl=de .
Google Analytics 4
This website uses Google Analytics 4, a web analysis service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which enables an analysis of your use of our website.
By default, when you visit the website, Google Analytics sets 4 cookies, which are stored as small text modules on your device and collect certain information. The scope of this information also includes your IP address, which, however, is shortened by Google by the last digits in order to exclude any direct personal reference.
The information is transferred to Google servers and further processed there. Transfers to Google LLC based in the USA are also possible.
Google uses the information collected on our behalf to evaluate your use of the website, to compile reports on website activity for us and to provide other services related to website activity and internet usage. The shortened IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. The data collected as part of the use of Google Analytics 4 is stored for a period of two months and then deleted.
All processing described above, in particular the setting of cookies on the device used, will only take place if you have given us your express consent for this in accordance with Article 6 (1) (a) GDPR.
Without your consent, Google Analytics 4 will not be used during your visit to the site. You can revoke your consent at any time with future effect. To exercise your right of withdrawal, please deactivate this service using the “cookie consent tool” provided on the website.
We have concluded an order processing agreement with Google that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.
Further legal information about Google Analytics 4 can be found at https://policies.google.com/privacy?hl=de&gl=de and at https://policies.google.com/technologies/partner-sites
Demographic characteristicsGoogle Analytics 4 uses the special function “demographic characteristics” and can use it to create statistics that make statements about the age, gender and interests of site visitors. This is done by analyzing advertising and information from third parties. This allows target groups for marketing activities to be identified. However, the data collected cannot be assigned to a specific person and will be deleted after being stored for a period of two months.
Google Signals
As an extension to Google Analytics 4, Google Signals can be used on this website to create cross-device reports. If you have activated personalized ads and have linked your devices to your Google account, Google can, subject to your consent to the use of Google Analytics in accordance with Article 6 (1) (a) GDPR, analyze your usage behavior across devices and use database models, including cross-device data Conversions, create. We do not receive any personal data from Google, only statistics. If you want to stop cross-device analysis, you can deactivate the "Personalized advertising" function in your Google account settings. To do this, follow the instructions on this page: https://support.google.com/ads/answer/2662922?hl=de Further information about Google Signals can be found at the following link: https://support.google.com/analytics /answer/7532985?hl=en
UserIDs
As an extension to Google Analytics 4, the “UserIDs” function can be used on this website. If you have consented to the use of Google Analytics 4 in accordance with Article 6 Para. 1 lit. a GDPR, have set up an account on this website and log in with this account on different devices, your activities, including conversions, can be analyzed across devices become.
For data transfers to the USA, the provider has joined the EU-US data protection framework (EU-US Data Privacy Framework), which ensures compliance with European data protection levels on the basis of an adequacy decision by the European Commission.
Use of Adition Post Tracking
This website uses the technology of ADITION technologies AG (Am Gatherhof 44, 40472 Düsseldorf). In connection with online marketing measures, a cookie is stored on your computer for post tracking if you click on one of these advertisements or reach this website via this advertisement.
By setting cookies, ADITION does not store any personal data such as name, email addresses or other personal information. All information is purely anonymized and contains technical information such as the frequency and date of display of advertising materials, the browser used or the operating system installed. ADITION works in all data collection processes in strict accordance with German data protection law. All stored data is stored on servers in Germany. ADITION also meets all P3P (Privacy Preferences Project) requirements. In addition, ADITION points out that all ADITION employees are bound to data secrecy, as are ADITION customers via regulations in the General Terms and Conditions (GTCs) and separate data protection regulations.
By clicking on the link below, the collection of anonymized data will be stopped. In this case, ADITION replaces the current cookie with a new opt-out cookie. This opt-out cookie deletes the previously stored information, including the IP address, and prevents further collection of anonymized information.
IMPORTANT: if this OptOut cookie is deleted, ADITION can no longer determine that an OptOut has taken place. In this case, the OptOut process must be repeated.
The current standard Internet browsers are set by default to accept cookies. This setting can be changed via the respective internet options of the browser .
AWIN
For the affiliate program we use the services of AWIN AG, Landsberger Allee 104 BC, 10249 Berlin, Germany (“AWIN”). AWIN is a marketing platform through which we work with third-party providers and place advertisements in the form of text links, image links and advertising banners (so-called affiliate marketing). In order to correctly record purchases and/or contacts (“leads”), AWIN sets cookies on the user’s computer and collects information about when a particular advertising medium was clicked on by a device. An individual sequence of numbers (but not assignable to the individual customer) is stored in these cookies. This includes the ID of the affiliate program, the ID of the third party provider, the time of the click and/or views of an advertising measure as well as information about the device from which a transaction is carried out. When a transaction is concluded, this information serves the sole purpose of correctly attributing the success of an advertising medium and allocating a commission to the third-party provider. We have entered into a transparent agreement with AWIN as to who fulfills which data protection obligations. Together with AWIN, we determine the purposes and means regarding analysis, reporting and querying of website transactions. You can assert your rights under the GDPR against both us and AWIN. You can revoke data processing by clicking on the button to access our “Privacy center” and setting “Marketing & Personalization” to “Off”. For further information, please see AWIN's privacy policy .
Use of Google reCAPTCHA
In order to ensure sufficient data security when submitting forms, we use the reCAPTCHA service from Google Inc. in certain cases. This is primarily used to distinguish whether the entry is made by a natural person or improperly by mechanical and automated ones Processing. The service includes sending the IP address and any other data required by Google for the reCAPTCHA service to Google. The different data protection regulations of Google Inc. apply. Further information about Google Inc.'s data protection guidelines can be found at http://www.google.de/intl/de/privacy or https://www.google.com/intl/de /policies/privacy/
Use of Google Maps
On our website we use Google Maps (API) from Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Maps is a web service for displaying interactive (land) maps to visually display geographical information. By using this service, our location will be displayed to you and any journey will be made easier.
When you access the subpages in which the Google Maps map is integrated, information about your use of our website (such as your IP address) is transmitted to Google servers in the USA and stored there. This occurs regardless of whether Google provides a user account through which you are logged in or whether there is no user account. If you are logged in to Google, your data will be assigned directly to your account. If you do not want your profile to be associated with Google, you must log out before activating the button. Google saves your data (even for users who are not logged in) as usage profiles and evaluates them. Such an evaluation is carried out in particular in accordance with Art. 6 Para. 1 lit.f GDPR on the basis of Google's legitimate interests in the display of personalized advertising, market research and/or the needs-based design of its website. You have the right to object to the creation of these user profiles; to exercise this you must contact Google.
Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield”, which ensures compliance with the data protection level applicable in the EU.
If you do not agree to the future transmission of your data to Google when using Google Maps, you also have the option of completely deactivating the Google Maps web service by turning off the JavaScript application in your browser. Google Maps and therefore the map display on this website cannot then be used.
You can view Google's terms of use at http://www.google.de/intl/de/policies/terms/regional.html ; you can find the additional terms of use for Google Maps at https://www.google.com/intl /de_US/help/terms_maps.html
Detailed information on data protection in connection with the use of Google Maps can be found on the Google website (“Google Privacy Policy”): http://www.google.de/intl/de/policies /privacy/
Use of Google Youtube Our site uses the provider YouTube
LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA, represented by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, to integrate videos . Normally, when you visit a page with embedded videos, your IP address is sent to YouTube and cookies are installed on your computer. However, we have integrated our YouTube videos with the extended data protection mode (in this case, YouTube still contacts Google's Double Klick service, but according to Google's data protection declaration, personal data is not evaluated). This means that YouTube no longer stores information about visitors unless they watch the video. If you click on the video, your IP address will be transmitted to YouTube and YouTube will find out that you have viewed the video. If you are logged in to YouTube, this information will also be assigned to your user account (you can prevent this by logging out of YouTube before viewing the video).
We have no knowledge of and no influence on the possible collection and use of your data by YouTube. For more information , see YouTube 's privacy policy at www.google.de/intl/de/policies/privacy/ .
Use of social plugins from Facebook, Instagram using the Shariff solution
Social plugins (“plugins”) from social networks are used on our website. In order to increase the protection of your data when you visit our website, the plugins are not unrestricted, but are only integrated into the page using an HTML link (so-called “Shariff solution” from c't). This integration ensures that when you access a page on our website that contains such plugins, no connection is established to the servers of the provider of the respective social network. If you click on one of the buttons, a new window in your browser opens and calls up the page of the respective service provider, where you can press the Like or Share button (if necessary after entering your login data). The purpose and scope of data collection and the further processing and use of the data by the providers on their sites as well as your related rights and setting options to protect your privacy can be found in the providers' data protection information.
http://www.facebook.com/policy.php
https://help.instagram.com/155833707900388
Personalized product recommendations When you visit this website, technologies from Criteo SA, 32 Rue Blanche, 75009 Paris, France, or Google Inc ., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, website visitor interaction data is stored in anonymized form for the purpose of displaying targeted product recommendations on other websites visited later. Further information on how the Criteo or Google marketing technologies work and the option to object to the display of Criteo or Google banners can be found at www.criteo.com/de/privacy or http://tools. google.com/dlpage/gaoptout?hl=de .
Review reminder via email
If you have given us your express consent to this during or after your order by activating a corresponding checkbox or clicking a button provided for this purpose, we will use your email address as a reminder to submit a review of your order about us evaluation system used. This consent can be revoked at any time by sending a message to the contact option described below.
Right to information and contact option
You have the right to free information about the personal data we have stored about you and, if necessary, the right to correct, block or delete this data. If you have any questions about the collection, processing or use of your personal data, if you would like information, correction, blocking or deletion of data as well as the revocation of any consent that may have been given or objection to a specific use of data, please contact our company data protection officer:
Data Protection Officer Otto-Hahn-Str. 12 76829 Landau
dsb@lupus-electronics.de
Objection/opt-out options
In addition to the specifically listed opt-out options, cookie-based technologies can also be prevented by general cookie settings in your browser. You can also deactivate preference-based advertising using the preference manager of the European Interactive Digital Advertising Alliance (EDAA), Rue des Deux Eglises 26, 1000 Brussels, Belgium, which is available at www.youronlinechoices.com/de/praferenzmanagement.
LUPUSEC Skill (Amazon Echo)
Using the LUPUSEC skill with an Amazon Echo device allows voice control of your LUPUSEC smart home alarm system. Amazon Echo is a hardware for voice input and output in which voice commands are analyzed, evaluated and executed by Amazon. Amazon provides an interface for partners that allows partners to provide their own functions, so-called skills. This allows partners to specifically connect and use their systems with Amazon voice control. LUPUSEC provides such functionality to allow some voice controls at home. This functionality will only be provided if you explicitly activate the LUPUSEC skill in your Amazon account and your XT Smarthome alarm system and link your SmartHome account with this skill. No account or personal data will be transmitted to Amazon. Only through this link is it possible for certain commands to be evaluated by Amazon and sent to your XT Smart Home alarm center for execution. When linking, only the information from your sensor list is transferred to Amazon in order to activate or deactivate it via voice command. No further data from your LUPUSEC XT Smarthome alarm system will be saved in the skill or transferred to Amazon. The voice commands for arming and disarming must be explicitly activated by the user in the settings page of the XT Smarthome alarm system. If these are activated, an additional PIN is required for authentication.
Free DDNS service my.lupus-ddns.de
With the help of Dynamic DNS (Domain Name Service) you can access your LUPUS products as well as applications and services in the home network, for which you have set up port sharing in your router, via the Internet under a fixed domain name . This means you can easily access our smart home alarm systems, recorders or IP cameras, for example, even if the public IP address of your internet connection changes regularly. When you create a free DDNS account, only your email address , username and password as well as your current IP address are saved. This information will not be passed on to third parties. A LUPUS DDNS account is not a mandatory requirement to be able to use our products.